Terms & Conditions
1. Nature of the Experience
Marshall Arts Studios provides creative experiences designed to support artistic development, personal portfolio development, creative exploration, skill-building, collaboration, and self-expression.
Our services may include, but are not limited to:
Creative experiences
Portfolio development
Artistic development
Access to booked studios and creative spaces
Creative collaboration opportunities
Content creation opportunities
Production support
Project development
Photography and videography opportunities
Music and media-related creative experiences
Access to independent creative professionals and production resources
Marshall Arts Studios is intended to provide a creative environment and development opportunity. Participation does not guarantee:
Fame or celebrity status
Wealth or financial success
Employment
Representation
Record deals or publishing deals
Clients or customers
Industry connections
Audience growth
Streaming numbers or views
Viral success
Career advancement
Specific artistic or professional results
Individual results depend on numerous factors outside the control of Marshall Arts Studios.
Our commitment is to provide the agreed-upon creative experience and resources, not a guaranteed outcome.
2.Booking & Payments
2.1 Booking Confirmation
A booking is not considered confirmed until Marshall Arts Studios has received the required payment or deposit and has provided confirmation of the booking.
A conversation, inquiry, social media message, email, or verbal discussion does not guarantee availability.
2.2 Deposits
A deposit may be required to reserve a location, production date, creative professional, equipment, or other resources.
Unless otherwise stated in writing, deposits are subject to the cancellation and refund terms outlined in these Terms.
2.3 Remaining Balance
Any remaining balance must be paid according to the payment schedule provided at the time of booking.
Marshall Arts Studios may decline to begin or continue services if required payments are overdue.
2.4 Payment Methods
Marshall Arts Studios will communicate the payment methods accepted for each booking.
Clients are responsible for ensuring that payments are made correctly and on time.
2.5 Late or Missed Payments
Failure to make a required payment by the agreed deadline may result in:
Cancellation or suspension of the booking
Loss of the reserved date or location
Additional costs associated with rescheduling
Delay of production or delivery
Requirement to make a new booking
Marshall Arts Studios is not responsible for delays caused by a client's failure to make required payments.
3.Project planning & Advance Booking
Marshall Arts Studios encourages clients to plan creative projects well in advance.
Large-scale projects require significantly more coordination than a single studio session. Locations, creative professionals, equipment, schedules, production requirements, post-production, and other resources may need to be coordinated in advance.
For major projects—including films, extensive music projects, multi-day productions, visual campaigns, and other large creative productions—we strongly recommend booking 3–6 months in advance whenever possible.
For ongoing projects, clients may be required to book and pay for production time monthly in advance.
Clients should not expect Marshall Arts Studios to produce a major film, extensive creative project, or other large-scale production from only a small amount of advance booking and then expect the entire project to be completed shortly afterward.
For example, booking two weeks of production time does not automatically mean that a major film production can reasonably be completed, edited, finalized, and delivered one month later.
Marshall Arts Studios prioritizes proper planning and quality production rather than rushing projects.
Clients are responsible for communicating their desired timeline and project scope as early as possible.
4. Cancellation,Rescheduling & Refunds
Marshall Arts Studios recognizes that circumstances may change. However, creative spaces, equipment, professionals, and production dates may involve non-refundable costs.
4.1 Client Cancellations
Cancellation and refund eligibility will depend on the amount of notice provided and the costs already committed to the project.
Unless a different written policy applies to a specific booking:
Deposits may be non-refundable once a location, professional, or production resource has been secured.
Cancellations made with insufficient notice may result in forfeiture of amounts already paid.
Additional non-refundable costs incurred on behalf of the client may remain payable.
Rescheduling may be offered at Marshall Arts Studios' discretion and subject to availability.
4.2 No-Shows
Failure to attend a scheduled booking without adequate notice may be treated as a cancellation.
No-shows may result in the loss of deposits or other amounts paid and may require a new payment to reschedule.
4.3 Marshall Arts Studios Cancellations
If Marshall Arts Studios must cancel or substantially change a booking due to circumstances within our control, we will make reasonable efforts to reschedule the booking or provide another appropriate resolution.
If circumstances outside our reasonable control prevent the booking from taking place, including certain emergencies, location closures, severe weather, technical failures, or third-party cancellations, Marshall Arts Studios will make reasonable efforts to find an alternative arrangement.
5. Studio & Location Changes
Marshall Arts Studios may operate through rented studios, creative spaces, production locations, and other third-party venues.
Locations are selected based on factors including:
Availability
Project requirements
Budget
Geographic needs
Production requirements
Size and capacity
Equipment requirements
Creative suitability
The location discussed during an inquiry is not guaranteed until the booking has been confirmed.
If a selected location becomes unavailable, Marshall Arts Studios may provide an alternative location that is reasonably suitable for the project.
Clients acknowledge that location changes may occasionally be necessary due to circumstances outside Marshall Arts Studios' control.
6. Client Responsibilities
Clients are responsible for:
Arriving on time
Providing accurate booking and project information
Following location and studio rules
Respecting staff, artists, producers, photographers, videographers, engineers, and other collaborators
Treating rented spaces and equipment responsibly
Following reasonable safety instructions
Ensuring members of their party follow these Terms
Informing Marshall Arts Studios of relevant project requirements in advance
Removing personal belongings and materials when required
Leaving locations in an appropriate condition
Clients may be responsible for additional costs resulting from unreasonable delays, misuse of facilities, damage, or failure to follow applicable rules.
7. Damage Loss & Property
Clients are responsible for damage caused by themselves or members of their party to:
Rented studios
Production locations
Furniture
Equipment
Props
Fixtures
Creative materials
Other property belonging to Marshall Arts Studios or third-party providers
Where damage occurs due to a client's actions or negligence, the client may be responsible for reasonable repair or replacement costs.
Clients are also responsible for their own personal property and equipment.
8. Photography, Video & Promotional Content
Marshall Arts Studios may photograph or record portions of creative experiences for documentation, portfolio development, behind-the-scenes content, promotional materials, social media, websites, and other business purposes.
Where required, Marshall Arts Studios will seek appropriate permission or consent before using identifiable participant content for promotional purposes.
Clients may be asked to provide consent for the use of photographs, video, audio, names, usernames, project titles, or other approved promotional materials.
Specific projects may have separate media-release terms.
Clients who do not wish to participate in promotional content should communicate this to Marshall Arts Studios before the relevant production begins.
9. Intellectual Property & Collaborative Productions
Marshall Arts Studios recognizes that artists and creators invest significant time, creativity, and effort into their work.
9.1 Client-Created Work
Unless otherwise agreed in writing, a client's independently created artistic work remains the client's property.
Marshall Arts Studios does not automatically claim ownership of every creative work produced by a client simply because the client participated in a Marshall Arts Studios experience or used a booked location.
9.2 Marshall Arts Studios Materials
Marshall Arts Studios retains ownership of its own:
Name
Logo
Branding
Business materials
Templates
Original concepts developed independently by Marshall Arts Studios
Promotional materials
Written materials
Proprietary processes
Other intellectual property owned or developed by Marshall Arts Studios
Clients may not use Marshall Arts Studios branding or materials as their own without written permission.
9.3 Collaborative Productions
Certain projects may be designated as a Marshall Arts Studios Collaborative Production.
A Collaborative Production is a project in which Marshall Arts Studios makes a substantial creative, production, financial, organizational, developmental, or resource contribution to the project.
Examples may include:
Films
Documentaries
Music projects
Visual projects
Creative campaigns
Original media productions
Other projects specifically identified in writing as collaborative productions
Where a project is designated as a Collaborative Production, the parties may share ownership and/or rights in the resulting project.
Unless a separate written agreement states otherwise, Marshall Arts Studios and the participating creator(s) will be treated as collaborative owners of the project and its applicable production rights.
The exact ownership percentage, revenue participation, licensing rights, distribution rights, credits, and responsibilities for a major Collaborative Production should be established in a separate written project agreement before production begins.
9.4 Major Productions
For significant projects, including feature films, documentaries, albums, extensive visual productions, or other commercial projects, Marshall Arts Studios may require a separate written agreement addressing:
Ownership percentages
Copyright
Licensing
Distribution
Revenue sharing
Production credits
Creative control
Distribution expenses
Marketing
Use of the finished project
Future adaptations or derivative works
Termination of the collaboration
The parties should not rely solely on these general Terms for ownership arrangements involving major productions.
10. Third-Party Services & Creative Professionals
Marshall Arts Studios may coordinate or work alongside independent third parties, including:
Studios
Producers
Engineers
Photographers
Videographers
Editors
Designers
Performers
Creative directors
Other artists and professionals
Some third-party services may be subject to separate terms, rates, policies, availability, or cancellation requirements.
Marshall Arts Studios will make reasonable efforts to coordinate third-party services but cannot guarantee the continued availability or performance of an independent third party.
11. No Guarantee of Results
Marshall Arts Studios does not guarantee fame, wealth, financial gain, employment, representation, clients, industry recognition, audience growth, streaming numbers, viral success, or career advancement.
Our services provide an opportunity for creative development, portfolio development, collaboration, and artistic growth.
You are investing in the creative experience and development opportunity—not a guaranteed outcome.
12. Code of Conduct
Marshall Arts Studios is committed to maintaining a respectful and professional creative environment.
The following conduct is prohibited:
Harassment
Sexual harassment
Discrimination
Threatening behaviour
Violence
Intimidation
Bullying
Property damage
Excessively disruptive behaviour
Unwanted sexual conduct
Illegal activity
Behaviour that creates an unsafe environment
Marshall Arts Studios reserves the right to end a participant's involvement in an experience or production if their conduct creates a safety, legal, or operational concern.
Depending on the circumstances, fees already paid may not be refundable.
13. Safety & Liability
Participants are expected to follow reasonable safety instructions provided by Marshall Arts Studios, venue operators, and other authorized personnel.
Clients participate in creative experiences at their own responsibility and must disclose relevant project requirements that could reasonably affect safety or production planning.
Marshall Arts Studios is not responsible for loss, delay, injury, damage, or disruption resulting from circumstances outside its reasonable control, subject to applicable law.
Nothing in these Terms is intended to exclude or limit rights or responsibilities that cannot legally be excluded or limited under applicable law.
14. Personal Belongings
Clients are responsible for their personal belongings, equipment, clothing, instruments, creative materials, and other property brought to a production or location.
Marshall Arts Studios is not responsible for lost, stolen, or damaged personal property except where responsibility cannot legally be excluded.
15. Changes to Services
Marshall Arts Studios may update or modify its:
Experiences
Pricing
Locations
Scheduling
Included services
Production offerings
Booking requirements
Reasonable notice will be provided where appropriate.
Changes to a confirmed booking will be communicated to the affected client as soon as reasonably possible.
16. Privacy
Marshall Arts Studios may collect information necessary to provide its services, including:
Name
Email address
Phone number
Booking information
Payment information
Project information
Communication history
Information necessary to coordinate a production
Personal information will be handled in accordance with our Privacy Policy and applicable privacy laws.
Our Privacy Policy should be reviewed separately before booking.
17. Acceptance of Terms
By submitting a booking, making a payment, registering for an experience, signing an agreement, or participating in a Marshall Arts Studios production, you acknowledge that you have had an opportunity to review these Terms and agree to be bound by them.
Clients may be required to actively confirm acceptance of these Terms before completing a booking.
18. Separate Project Agreements
Marshall Arts Studios reserves the right to require a separate written agreement for projects involving substantial production, financial investment, intellectual property, revenue sharing, collaborative ownership, or extended production timelines.
Where a separate written project agreement conflicts with these general Terms, the project-specific agreement will govern the relevant project matter.
Discovery Meetings & Major Project Commitment
Marshall Arts Studios may offer a complimentary discovery meeting for clients interested in discussing a major creative production.
The discovery meeting allows the client and Marshall Arts Studios to discuss:The creative concept, Project scope, Production goals, Estimated budget, Desired timeline, Production requirements , Potential locations and resources.
Whether Marshall Arts Studios is an appropriate production partner for the project
A discovery meeting is free and does not create a contractual obligation for either party. It does not reserve production dates, locations, equipment, creative professionals, or other resources.
If, following the discovery meeting, the client wishes to move forward with a major production, a $10,000 production down payment may be required to formally initiate the project.
The $10,000 down payment is credited toward the project's total agreed production budget and is used to begin the appropriate planning and production process.
For example, for a production with an estimated budget of $800,000, the $10,000 down payment would be credited toward that production budget, leaving the remaining balance to be paid according to the agreed project payment schedule.
Payment of the down payment does not by itself constitute a guarantee of a particular creative, commercial, financial, or distribution outcome. The project will be governed by a separate written Project or Collaborative Production Agreement, which will establish the final scope, budget, payment schedule, ownership, responsibilities, production timeline, and other applicable terms.
Clients are welcome to schedule a discovery meeting before making any financial commitment. The $10,000 payment is only required if the client chooses to proceed with the major production after the discovery process.
Payment & Initial Payment Terms
A non-refundable initial payment is required to secure the client's service and reserve the project.
For services valued between $15,000 and $100,000, a $2,500 non-refundable initial payment is required.
For services valued at more than $100,000, a $10,000 non-refundable initial payment is required.
The initial payment will be applied toward the client's total service balance.
The remaining balance may be paid according to a payment plan agreed upon in writing between the client and MAS. Clients may also elect to pay the remaining balance in full rather than using a payment plan.
All payment amounts, installment dates, and applicable payment terms will be provided to the client in writing before services begin.
Failure to make payments according to the agreed payment schedule may result in suspension or termination of services, subject to the terms of the applicable service agreement and applicable law.
The initial payment is non-refundable to the extent permitted by applicable law.
Privacy & Protection
Marshall Arts Studios respects your privacy and is committed to protecting personal information in accordance with applicable privacy and data-protection laws in the jurisdictions where we operate, including Canadian privacy laws such as PIPEDA where applicable. Because our creative projects and productions may take place across Canada and internationally, personal information may be processed or stored in other jurisdictions when reasonably necessary to provide our services, coordinate productions, or work with trusted third-party providers. We collect only information reasonably necessary for our business and services, including booking, production, payment, communication, and project coordination, and we take reasonable administrative, technical, and physical measures to protect it against unauthorized access, use, disclosure, or loss. We do not sell personal information. By providing information to Marshall Arts Studios, you acknowledge that your information may be processed as necessary to provide our services, including in jurisdictions outside your home country, subject to applicable law and the protections described in this Privacy Notice.
Limitation of Liability
To the fullest extent permitted by applicable law, Marshall Arts Studios (“MAS”), its owners, directors, officers, employees, contractors, affiliates, and service providers shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, including loss of profits, revenue, business opportunities, anticipated savings, reputation, or other intangible losses arising out of or relating to the use of our services, creative experiences, productions, locations, or agreements.
To the fullest extent permitted by applicable law, the total aggregate liability of Marshall Arts Studios arising out of or relating to any service, booking, project, agreement, or other interaction with MAS shall not exceed the total amount actually paid by the client to Marshall Arts Studios for the specific services or project giving rise to the claim during the twelve (12) months immediately preceding the event giving rise to the claim.
For clarity, where a client has paid MAS $10,000 toward a specific service or project, the maximum aggregate liability of MAS in connection with that service or project shall generally be limited to $10,000, to the fullest extent permitted by applicable law. Payments made toward unrelated services or projects shall not be included when determining the liability limit for a particular claim.
This limitation does not apply to liability that cannot legally be limited or excluded under applicable law, including where prohibited by applicable consumer protection, privacy, or other mandatory legislation.
Nothing in these Terms is intended to limit any legal rights or remedies that cannot lawfully be waived or restricted.
Governing Law & Jurisdiction
This Agreement and any dispute, claim, or proceeding arising out of or relating to Marshall Arts Studios (“MAS”), its services, bookings, productions, creative experiences, or this Agreement shall be governed by and construed in accordance with the laws of the Province of Ontario and the applicable laws of Canada, without regard to conflict-of-law principles that would require the application of the laws of another jurisdiction.
To the fullest extent permitted by applicable law, the parties agree that the courts located in the Province of Ontario, Canada shall have exclusive jurisdiction over any dispute, claim, or proceeding arising out of or relating to this Agreement or the services provided by MAS.
Each party agrees to submit to the jurisdiction of the courts of Ontario and waives, to the fullest extent permitted by applicable law, any objection based on inconvenient forum or the argument that a dispute should be heard in another jurisdiction.
Where a project involves international travel, international clients, international locations, or parties located outside Canada, the parties agree that this Agreement will continue to be governed by Ontario law and that disputes shall, to the fullest extent permitted by applicable law, be resolved in Ontario.
Nothing in this clause is intended to prevent a party from exercising any mandatory legal right that cannot lawfully be waived or from complying with laws that apply regardless of the parties' choice of governing law or jurisdiction.
Data Retention & Deletion Policy
Marshall Arts Studios (“MAS”) respects your right to privacy and is committed to retaining personal information only for as long as reasonably necessary for the purposes for which it was collected, to provide our services, maintain appropriate business and financial records, protect our legal rights, resolve disputes, and comply with applicable legal and regulatory obligations.
Unless a longer retention period is required or permitted by applicable law, contractual obligations, regulatory requirements, or other legitimate legal purposes, MAS generally retains personal information for a maximum period of seven (7) years. Following the applicable retention period, personal information will be securely deleted, destroyed, anonymized, or otherwise disposed of in a manner appropriate to the nature of the information.
The seven-year retention period does not create an absolute requirement to retain information for seven years. MAS may delete or anonymize information earlier when it is no longer reasonably required for the purposes for which it was collected and there is no legal, contractual, regulatory, security, dispute-resolution, or other legitimate reason to retain it.
Where retention of information is required by law, regulation, court order, legal proceedings, contractual obligations, tax or accounting requirements, or another lawful basis, MAS may retain the information for the period required or permitted, even if that period exceeds seven (7) years.
Where personal information is subject to a valid legal hold, investigation, dispute, or other circumstance requiring continued preservation, deletion may be postponed until the applicable matter has been resolved.
Where technically and legally feasible, individuals may request deletion of their personal information. Such requests remain subject to applicable laws and exceptions that permit or require MAS to retain certain information.
Where personal information has been securely deleted, destroyed, or anonymized in accordance with this Policy, MAS may be unable to recover or restore that information.
Project Acceptance & Refund Policy:
MAS reserves the right to review and approve projects prior to commencement. If MAS determines that it cannot proceed with an accepted project before production begins, any applicable refund will be handled in accordance with the cancellation and refund provisions of the agreement.
Any claim by a third party arising from the user's participation in or use of MAS services.
Indemnification Clause
To the fullest extent permitted by applicable law, users, clients, participants, and other parties using the Marshall Arts Studios (“MAS”) platform, services, productions, creative experiences, locations, or other business offerings agree to indemnify, defend, and hold harmless Marshall Arts Studios, its owners, directors, officers, employees, contractors, affiliates, representatives, and service providers from and against any claims, demands, actions, proceedings, damages, losses, liabilities, costs, and expenses (including reasonable legal fees and expenses) arising out of or relating to:
The user's use or misuse of the MAS platform, services, productions, or creative experiences;
The user's breach of these Terms & Conditions or any applicable project agreement;
The user's violation of any applicable law, regulation, or third-party rights;
The user's conduct, actions, omissions, or negligence;
Damage to property caused by the user or members of their party;
Any content, materials, information, or intellectual property submitted, provided, or used by the user;
Claims arising from the user's creative work, project, production, or participation in a collaborative project, except to the extent caused by MAS's own conduct or obligations;
Any claim by a third party arising from the user's participation in or use of MAS services.
Contractual Charges & Costs
Where a user breaches these Terms & Conditions or a project-specific agreement, MAS may, to the fullest extent permitted by applicable law, require the user to reimburse MAS for reasonable and documented costs, losses, damages, cancellation expenses, property repair or replacement costs, third-party charges, administrative expenses, and reasonable legal fees resulting directly from the breach.
Where a specific fee or charge applies to a particular booking, cancellation, rescheduling request, late payment, damage, or other service, that fee will be disclosed to the client in advance through the applicable booking terms, project agreement, or other written agreement.
Contractual Charge for Serious Breach
Where a client materially breaches these Terms & Conditions or a project-specific agreement in a manner that causes significant financial, operational, reputational, or legal risk to Marshall Arts Studios, MAS may, to the fullest extent permitted by applicable law, charge a contractual fee of up to $5,000.
This contractual charge is intended to compensate MAS for reasonable administrative, operational, legal, and other costs associated with addressing a serious breach and is not intended to operate as a punitive fine. The amount charged may take into consideration the nature and severity of the breach and the actual or reasonably anticipated costs or losses associated with it.
The $5,000 contractual charge is separate from and does not replace any amounts otherwise owed for unpaid services, property damage, cancellation costs, third-party expenses, or other documented losses resulting from the breach.
Larger Productions
For larger-scale productions, commercial projects, film productions, or projects involving substantial budgets, investments, third-party commitments, locations, equipment, personnel, or other significant resources, the applicable contractual charge or financial remedy may exceed $5,000 where reasonably necessary and permitted by applicable law.
Any amount exceeding $5,000 must be clearly disclosed and agreed to in writing in the applicable project-specific agreement before production begins. The amount may be determined based on the scale, budget, financial commitments, resources, and reasonably anticipated costs or losses associated with the project.
Any contractual charge must be reasonably related to the actual or reasonably anticipated costs or losses arising from the relevant event and will not be intended to operate as a punitive fine.
The indemnification obligation applies to claims brought by third parties as well as claims arising from the user's actions or failure to comply with these Terms.
The indemnification obligations contained in this section shall survive the termination or expiration of the user's relationship with MAS to the extent necessary to address claims arising from events occurring during the user's participation in or use of MAS services.
Nothing in this clause requires a user to indemnify MAS for claims arising solely from MAS's own negligence, intentional misconduct, or liability that cannot legally be transferred or limited under applicable law.